FAQs

Have a question about a gb product? We’ve got answers. If you don’t see an answer to your question in the FAQs below, please contact us or call our Customer Care number at (844) 543-2020 to speak to a real person, any time between 8:30am-5:00pm, EST.

Q. WHAT’S THE BEST WAY TO CLEAN GB PRODUCTS? +

Answer: Clean with a damp sponge or cloth, using mild soap or dish soap and water, and wipe dry with a cloth or towel. Never use bleach or other harsh cleaners on product.

Q. IF MY BABY HAS OUTGROWN JUST THE WEIGHT OR HEIGHT LIMITATIONS SPECIFIED, BUT NOT BOTH, IS IT OKAY TO KEEP USING MY GB PRODUCT? +

Answer: If your child has exceeded either the weight or height limitations or both, for their safety, you should discontinue use of that product.

Q. ARE THERE ANY LIMITATIONS FOR THE STORAGE BASKET ON GB STROLLERS? +

Answer: Our storage baskets are designed to offer you convenience. However, do not place more than 10 lbs. into the storage basket. This could cause the stroller to become unstable. And of course, never allow a child (or anyone else!) to ride in the storage basket.

Q. WHAT ARE THE AGE AND SIZE LIMITATIONS FOR THE ASANA35 INFANT CAR SEAT? +

Answer: Our rear-facing Asana35, Asana35 AP, Asana35 LTE, and Asana35 DLX Infant Car Seats are specially designed to grow with baby. They safely accommodate babies from 4 to 35lbs, and up to 32” long. They also includes a Preemie insert to keep smaller babies secure. Helpful tip: the American Academy of Pediatrics recommends that babies ride rear-facing for as long as possible, up to 2 years in age, or until they reach maximum height and weight for their seat.

Q. HOW LONG SHOULD I USE THE PREEMIE INSERT WITH MY ASANA35 INFANT CAR SEAT? +

Answer: The preemie insert must be used for infants who weigh less than 6 lbs. Once your preemie weighs more than 6 lbs, remove the insert and discontinue use.

Q. IS IT OK TO USE THE ASANA35 INFANT CAR SEAT FOR DIFFERENT TYPES OF TRAVEL? +

Answer: The Asana35, Asana35 AP, Asana35 LTE, and Asana35 DLX Infant Car Seats conform to all applicable federal motor vehicle safety standards. Your Asana35 is certified for use in motor vehicles and aircraft. However, our infant car seats are not intended for use in low-speed vehicles; aka golf carts, ATV’s or any other non-certified vehicle.

Q. IF MY ASANA35 INFANT CAR SEAT IS INVOLVED IN AN ACCIDENT, BUT HAS NO VISIBLE DAMAGE, IS IT STILL SAFE TO USE? +

Answer: While there may be no visible damage to your Asana35, Asana35 AP, Asana35 LTE, and Asana35 DLX Infant Car Seat, the forces at work in even the SMALLEST accident could damage the structural integrity of your car seat, causing it to malfunction in the event of another accident or sudden stop. If your Infant Car Seat is involved in an accident, replace it immediately.